Return Policy

At Carri, we want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns and exchanges.

Return Eligibility

You may return most new, unopened items within 7 days of delivery for a full refund. We also accept returns of items that are defective or significantly different from what was described on our website.

Return Process

To initiate a return, please email us at support@carri.in with your order number and reason for return. Once your return is approved, we will provide instructions for shipping the item back to us.

Return Shipping

For returns due to our error (such as sending the wrong item or a defective product), we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will process your refund. The refund will be credited to your original payment method within 5-7 business days, depending on your bank's processing time.

Exchanges

If you would like to exchange an item for a different size or color, please follow the same process as for returns. Once we receive your returned item, we will ship the new item to you.

Non-Returnable Items

Certain items cannot be returned, including personalized items, sale items, and items that have been used or damaged after delivery.

Late or Missing Returns

If you return an item after the 7-day return period, we may, at our discretion, offer store credit instead of a refund. If you believe your return was lost in transit, please contact us within 7 days of shipping the return.

Changes to This Policy

We may update our Return Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about our Return Policy, please contact us at support@carri.in.